Returns & Exchanges
At Saratoga Tea & Honey Co., we want you to be completely satisfied with your artisanal honey and premium tea selections. If you are not happy with your purchase, we offer a 30-day return policy for most unopened and non-perishable items.
Review Eligibility
Ensure your item is unopened, in its original packaging, and purchased within the last 30 days; please note that for safety reasons, we cannot accept returns on opened food or tea products.
Contact Our Team
Email our customer service department with your order number and the reason for your return to receive a Return Authorization and further instructions.
Package Securely
Carefully pack your items in their original shipping box or a similar sturdy container to prevent damage to the glass jars or delicate tea tins during transit.
Ship and Track
Send your package to our Saratoga Springs storefront using a trackable shipping method; once received and inspected, we will issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing